Legal
Terms of service
These terms govern your use of Samui Local Hub, operated by Samui Local Hub. By using the site or creating an account you agree to them.
Last updated: 13 November 2026
What this site is
Samui Local Hub is an independent local platform about Koh Samui, operated by Samui Local Hub. Browsing, guides, Route Studio and community features are free. It also offers an optional request service that connects you with independent local providers of tours, transport, accommodation and other services. We curate and coordinate; the services themselves are provided by those providers.
Information on the site
We research our content carefully and mark how well each fact is verified, but opening hours, prices, schedules, weather and local conditions change. Double-check anything important with the provider or an official source before you rely on it. The site is not an official government service.
Accounts
An account is free. You must give a valid email address and keep your password secret. One person per account; usernames must not impersonate us, our staff or anyone else. We may suspend accounts that break these terms or the Community guidelines, abuse the AI planner or try to attack the site.
AI assistant and trip planner
You can use the AI assistant without an account within a daily fair-use limit. A free account with a confirmed email address gives you higher limits (shown on your account page) and the AI trip planner. AI answers are generated automatically from our content and can be incomplete or wrong; they are suggestions, never a confirmation of availability, prices or bookings.
A request is not a booking
Sending a request is free and is not a confirmed booking. It only becomes a booking when our local team or the provider confirms the details with you directly and you accept. Until then no contract exists and no availability is guaranteed. Generated tour or trip plans are suggestions, not reservations.
Independent providers and payment
Each service is provided by an independent local business; once confirmed, the agreement for the service is between you and that provider. Sending a request is free for you. Payment for a service is arranged directly with the provider after confirmation.
How we make money
We earn commission that local providers pay us after a confirmed, completed service — it is never added to your price — and through clearly labelled partner listings, sponsored tips and affiliate links. Paid placement never changes our safety or accuracy notes, and sponsored or affiliate content never appears in safety, transport or weather warnings.
Acceptable use and our content
Don't misuse the site: no automated bulk downloading or scraping of our content, no attempts to bypass rate limits or security, no spam through forms or chat. Our original texts, data compilations and design are protected by copyright; quoting short passages with a link is welcome, copying the database or large parts of it is not. Photos belong to their credited authors under their licences.
Liability
We take care in curating information and providers, but we are not liable for the acts or omissions of independent providers, for decisions made on the basis of information that changed, or for indirect losses. Nothing in these terms limits liability that cannot be limited by law.
Changes and contact
We may update these terms; the current version is always on this page and material changes are announced on the site. Questions: support@samuilocalhub.com. Technical problems with the website or your account: support@samuilocalhub.com. These terms are governed by the laws of Thailand.